Facilitate sprint planning, daily stand ups, sprint reviews, and retrospectives. Foster continuous improvement and coach scrum teams to a higher level of self organizing maturity, at a pace that is sustainable and comfortable for the team and organization. Emphasize sprint goals and ensure they align with the priorities in the product backlog and active project milestones

Generate new business by prospecting, conducting market analysis, planning face to face meetings and cold calling. Drive the entire sales process targeting top prospects, identifying solutions, conducting software demonstrations, negotiating and closing. Act as a solutions expert consultant by helping partners with their unique critical business issues and strategic initi

As part of the marketing team, partner with product management to be the voice of the customer. Craft messaging and positioning that ties our products and features together and differentiates it in the market. Acquire deep customer knowledge through market research, customer interviews, and segmentation analysis that help us understand the psychographic and demographic tr

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and